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AGERTA · LEGAL

Data Deletion

Last Updated: October 27, 2026

  1. Data Deletion

At Wiro AI Inc., the company that operates Agerta, we respect your privacy and your right to control your personal data. If you wish to delete your account and personal data from our services, please follow the instructions below.

  1. How to Delete Your Account or Request Deletion of Your Account Data

You can delete your account yourself in the office, or ask us by email to delete your account data.

Deleting your account yourself: In the office at agerta.com/office or in the Agerta app, open Account > Delete account, type your email address and confirm. Your account is closed, you are signed out right away, and the subscription of every teammate you pay for is cancelled immediately, as described in Section 10. Thirty days later we erase the data associated with your account, as described in Sections 4 and 6. We email you when your account is deleted and again when its data is erased; you do not need to send us a separate request.

Requesting deletion by email: To delete your account data, please follow these steps:

  1. Send an email to [email protected] with the subject line: "Data Deletion Request."

  2. In the email, include the following details:

    • Your User ID or email address associated with your Agerta account
    • The specific Agerta services you are using (e.g., AI teammates, connected accounts, office data, team workspaces)
    • Your registered email address
    • Reason for deletion (optional)

  1. What Happens After You Submit a Request?

Our team will verify your information and process your request according to applicable data protection laws.

You will receive an email confirmation once the deletion is complete.

We may retain certain information as required by law or for legitimate business purposes.

  1. How Long Does the Process Take?

We aim to delete your account within 30 days of receiving a valid email request. The data associated with a deleted account is erased 30 days after the account is deleted, whether you deleted it yourself or we deleted it at your request. Until then, you can ask us to restore the account, as described in Section 5.

Complex requests may take longer, and we will notify you of any delays.

  1. Can I Cancel a Deletion Request?

Yes, if you change your mind, email us at [email protected] within 7 days of submitting your request to cancel the deletion process.

After your account is deleted, whether by you in the office or by us at your request, you can still ask us to restore it by emailing [email protected] before its data is erased. A restored account keeps its data, but the teammate subscriptions cancelled with the deletion stay cancelled. Once the data is erased, the account cannot be restored.

  1. Does Deleting My Account Affect Multiple Services?

Deleting your Agerta account, together with the erasure of its data 30 days later, will affect all Agerta services associated with that account, including:

  • The subscriptions of the teammates you pay for, which are cancelled immediately, and those teammates, which stop working at once, including teammates you have shared with a team workspace
  • The AI teammates you hire and pay for, including their conversations, the files you sent them, their working notes and memory, their schedules, and their outputs, which are stored on our agent platform
  • Your connected accounts (such as Shopify, WooCommerce, WordPress, Google Merchant Center, Brevo, and SendGrid), your connected chat channels (such as Telegram, Slack, and Discord), and the credentials stored for them
  • Your office message log and office settings, such as your office theme and, where the office offers them, its logo, city and news topics
  • Team workspaces you own and the teammates you have shared with them
  • Developer API projects and API keys
  • Any unused Service Credits of your teammates, which can no longer be used and are not refunded, except where required by law

A teammate in a team workspace you do not own stays with that workspace, together with the team's conversations with it. Your private conversations with it are erased.

Deleting your Agerta account does not revoke the access you granted in other services. To fully disconnect them, also revoke the access, API keys, application passwords, or bot tokens you created for Agerta in each connected service, such as Shopify, WooCommerce, WordPress, Google, Brevo, SendGrid, Telegram, Slack, and Discord.

We keep billing and payment records for as long as the law requires, as described in Section 11.

If you only want to delete data from specific services, please specify this in your deletion request.

  1. What Data is Collected by Agerta?

For details on information we collect and store through Agerta, please see our Privacy Policy.

You can also manage or remove some of your data without deleting your account. In the office you can:

  • Delete a conversation with a teammate, or delete a teammate's outputs, where the office offers that option
  • Disconnect a connected account or chat channel on a teammate's Connections page, where that page offers it
  • Cancel a teammate's subscription on that teammate's page. The teammate keeps working until the end of the month already paid and then stops. Stopping a teammate does not delete its data; to have that data deleted, send us a request as described in Section 2.

Some of these options are available only to the person who pays for a teammate or to the admins of the team workspace it is shared with.

  1. How Will I Know When My Deletion Request is Complete?

We will notify you by email to the address associated with your account when the deletion process is complete.

  1. How Do I Stop Receiving Marketing Emails?

Simply click the unsubscribe link found at the bottom of any marketing email you receive from us and follow the instructions.

Alternatively, you can email us at [email protected] to opt out of all marketing communications.

  1. How Do I Cancel My Payment Subscriptions?

Deleting your Agerta account, whether you do it yourself in the office or we do it at your email request, automatically cancels the subscription of every teammate you pay for on agerta.com (billed through Stripe). The cancellation takes effect immediately, not at the end of the month already paid: those teammates stop working at once, including teammates you have shared with a team workspace, and their unused Service Credits, including extra credit packs, can no longer be used. The current month is not refunded, except where required by law, as described in the Refunds section of our Terms of Service.

Each teammate you hire has its own monthly subscription. If you want to stop paying for a teammate but keep your account, cancel only that teammate's subscription:

  • Teammate Subscriptions: Open the teammate in the office and choose Cancel subscription. Only the person who pays for a teammate can cancel its subscription. The teammate keeps working until the end of the month already paid, and you can keep the subscription until then.
  • Billing Page: In your personal workspace, the Billing page opens the Stripe billing portal, where you can view invoices, update your payment method, and manage the subscriptions of the teammates you pay for.
  • Help With Cancelling: If you cannot cancel a subscription in the office, contact [email protected]
  • Other Payment Providers: A subscription bought through the Apple App Store or Google Play, where the Agerta application offers one, is managed by that store. Cancel it in your Apple ID or Google Play account settings, because deleting your Agerta account cannot cancel it.

  1. Data Retention Policy

After account deletion, some data may be retained for legal compliance, fraud prevention, or legitimate business purposes as outlined in our Privacy Policy.

Anonymized or aggregated data that cannot identify you personally may be retained for analytics and service improvement.

  1. Contact Information

If you have any questions about data deletion or privacy, please contact us: